Your basket is empty

Welcome to Duragadget

love it? Protect it with duragadget

Terms and Conditions

Dispatch Policies

Shipping, handling, customs and VAT
UK deliveries

Goods are imported from China via bonded warehouses based in Switzerland or Macedonia. No goods come via any EU country or via the Channel Islands. Goods are directly imported by customers from outside of the EU. For the avoidance of doubt, you (the customer) are and will remain the importer of all goods ordered by you and shipped to you.

The prices payable for goods as set out in the web site are exclusive of VAT and shipping/handling costs. Consignments imported by individuals to the UK of a value of £14.99 or under are relieved from import VAT and duties under current legislation. For goods priced at £15.00 and above imported by you into the UK you will be accountable for payment of vat and any duty on your import. For purchases by UK businesses, no evidence of payment of UK import VAT can be provided.

Non-UK deliveries

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import VAT, duties and taxes, which are levied once the goods reach the country of destination. Most European Union member states allow goods valued at below €22.00 to be covered by the Items of Negligible Value Relief (INVR). However, EU member states reserve the right not to exercise this exemption and therefore we cannot guarantee this relief will always be available to you. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Duragadget Europe LTD has no control over additional charges in relation to customs clearance. Duragadget Europe Limited recommends that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of the goods and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.

General

Please note that when shipping goods from Macedonia or from Zurich, Switzerland, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of Switzerland or Macdeonia, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

For Christmas Deliveries, we recommend that you order by the 10th December. We will endeavour to dispatch all in stock orders within 24 hours, however we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.


Privacy & Security

DURAGADGET knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Duragadget.com, you are accepting the practices described in our Privacy Policy.

Returns & Refunds

For an overview on returning goods, please see our Returns Policy.

General Info

This website is run and managed by Duragadget Europe LTD, whose address is Third Floor, 37 Esplanade, St Helier, Jersey, JE2 3QA, Registration number 106205.

N.B. Please do not send returns to the above address - if you wish to return an item, please contact us first.

By We/Us/Our is meant Duragadget Europe Limited.

You/Your/Yours means any member of the public using this website, placing an order or transacting on this website.

Making a contract with Duragadget

When an order is placed, you will receive an order confirmation email. This email is only an acknowledgement of your order and does not constitute acceptance of the Contract of Sale. A Contract between Duragadget Europe Ltd and the consumer will not be formed until the goods that you ordered have been dispatched to you. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by Duragadget Europe LTD of your offer to buy goods from Duragadget Europe LTD (whether or not you receive that e-mail).

Your contract for purchases made through this website is with Duragadget Europe LTD and you undertake that any and all goods ordered by you are for your own private and domestic use only.

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

While we try and ensure that all prices on our items are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

You agree that e-mail can be used as a long-distance means of communication. This confirmatory e-mail will contain all relevant statutory information concerning your contract.

The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance as detailed below from time to time.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

If there are any changes to the details supplied by you it is your responsibility to inform Duragadget Europe LTD as soon as possible.

Your right to cancel:

You may cancel your order at any time prior to your order being processed by clicking on the cancel link next to the product ordered on your account page on the website. We can also accept cancellations by telephoning 0871 200 2137 during normal office hours (9:00am - 5:30pm GMT). Note that we aim to dispatch all items ordered before 12 noon on the same day of order.

In accordance with the Distance Selling (Jersey) Law 2007, the cancellation period shall end on the expiry of the period of 7 working days beginning with the day after the day on which the consumer receives the goods.

Duragadget Europe LTD will refund you the purchase price of the goods. 

Note we do not refund any shipping costs paid. 

Where appropriate Duragadget Europe LTD shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.

Once Duragadget Europe LTD receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Duragadget Europe LTD from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Duragadget Europe LTD in the condition that they were in when delivered to you. 

If we've already shipped your order, you will need to package the items and send them back to us. You will be liable for any charges incurred in returning the goods to Duragadget Europe LTD.

Liability:

This section applies only to the extent permitted by law. For the avoidance of doubt, Duragadget Europe LTD do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Duragadget Europe LTD’s negligence or wilful default, or that of Duragadget Europe LTD's employees, agents or subcontractors or (b) fraudulent misrepresentation.

Duragadget Europe LTD does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price; if the item(s) has been charged and not dispatched we will cancel and refund your order.

Duragadget Europe LTD will do its best to correct errors and omissions as quickly as practicable after being notified of them.

TO THE FULLEST EXTENT PERMITTED BY LAW, DURAGADGET EUROPE LTD IS PROVIDING THIS SITE AND ITS CONTENTS ON AN AS IS BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, DURAGADGET EUROPE LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Duragadget Europe LTD shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Duragadget Europe LTD of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

You and Duragadget Europe LTD will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

The products sold on the Site are provided for private domestic and consumer use only. Accordingly, Duragadget Europe LTD do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Duragadget Europe LTD.

All electrical products are covered by a twelve month manufacturer's warranty. If your product develops a fault while under warranty, please contact Duragadget Europe LTD and we will advise you where to send it for repair. It is a "return to base" warranty therefore there will be a delivery charge to return the product back to the relevant UK service centre.

Processing of Credit and Debit card payments occurs by the web site owners. 

Duragadget Europe LTD does not process card payments. All prices include VAT and sales taxes (where applicable) unless otherwise stated, minimal charges may be applied for shipping capped at 4 euros for a small item and 5 euros for a larger item. 

Every sale transaction that Duragadget Europe LTD makes shall be deemed to be concluded in Jersey. Jersey law shall govern every aspect of contractual agreement concerning purchases made from Duragadget Europe LTD.

Duragadget Europe LTD aims to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Duragadget Europe LTD are not able to supply dates our suppliers may get an item in stock.

We wish to comply with the Consumer Safety (Jersey) Law 2006 and General Product Safety Regulations 2005 and endeavour to ensure that all consumer goods are safe. We are happy to work with EU, UK and Jersey Safety legislation to ensure that product safety is correct. We will monitor the safety of all consumer goods supplied and provide information on risks posed to consumers and necessary documentation for tracing the origin of goods.

Delivery/title/risk:

The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us.

Miscellaneous:

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

In these Terms, Intellectual Property Rights means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.

We reserve the right to terminate this Agreement without notice to you if:

  • You fail to make any payment to us when due;
  • You breach the terms of this Agreement (repeatedly or otherwise);
  • When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
  • We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Duragadget Europe LTD and you relating to your purchase.

Duragadget Europe LTD advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Duragadget Europe LTD. We will store a copy of the contract entered into by you with Duragadget Europe LTD. You are advised to read (and are responsible for reading) fully all information on this website.

If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

These Terms are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands.

Duragadget Europe LTD recognizes its responsibility to ensure that its suppliers are operating ethically. Duragadget Europe LTD expects that employees engaged in the manufacture of the products sold on its site will have willingly chosen their employment, will be above the minimum age for that employment, and will have reasonable working hours and rates of pay. Duragadget Europe LTD expects any relevant national employment regulations to be observed, and will not knowingly enter into a contract with a supplier who does not adhere to these same principles. Duragadget Europe LTD cannot however make any guarantees concerning supplier practices as these are not directly within our control.

 

Legal Information

We are based in Jersey, Channel Islands, which is not a part of the United Kingdom, and your contract is therefore subject to Jersey Law. By placing your order you submit to the exclusive jurisdiction of the Jersey courts in the event of any dispute. We comply with the Distance Selling (Jersey) Law 2007 and the Supply of Goods and Services (Jersey) Law 2009.


WEEE Regulations

In this page you can find all the information you need about recycling electrical or electronic equipment.

All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):

WEEE Regulations

What is the WEEE Directive?

The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002, these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive. Such proposals were updated in the WEEE Directive 2012/19/EU.

For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.

The major provisions of the WEEE Directive are: 

  • All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment
  • Improve re-use/recycling of WEEE
  • Ensure the separate collection of WEEE
  • Inform the public about their role in dealing with WEEE

What are Duragadget's obligations according to the WEEE Directive?

As a distributor of EEE, Duragagdet Europe Limited must facilitate the take-back of household WEEE from UK consumers and has decided to fulfil its obligations in this area by joining the Government approved "Distributor Take-Back scheme" (DTS) set up by Valpak.

By joining the Valpak scheme, Duragadget is contributing to the establishment of a network of Designated Collection Facilities (DCF) where consumers may dispose of their WEEE free of charge for recycling and treatment in an ecologically sound manner.

In this way Duragadget can ensure that WEEE is disposed of by customers in a way that optimizes its re-use and recycling. The recycling and treatment of WEEE itself is part of the producer's obligation under the WEEE Directive. As a consequence of our membership of the Valpak scheme Duragadget will not accept returns of household WEEE itself and cannot accept WEEE returns for recycling, neither do we make arrangements for its collection.

How does Duragadget ensure safe disposal of my WEEE?

Duragadget has decided to join the Distributor Take-Back scheme (DTS) commissioned by the British Retail Consortium. This scheme is run by Valpak who are officially approved by the Government. As part of this scheme we ask that you take your old piece of equipment to a designated collection facility (DCF) run by Valpak in your area. An online search facility to help you identify a DCF near you is available on the following website:

www.recycle-more.co.uk


Are there any other ways of disposing of my old electronic equipment?<

If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.

Please note that from July 1, 2007, it'll be possible for you to dispose of your WEEE and ensure that it is recycled.

EEE may contain hazardous substances, which if exposed, may have a serious detrimental effect on the environment and human health. That is why all WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose of your old electrical and electronic equipment according to the new WEEE legislation, you are helping to preserve our natural resources and protect human health.


Which products fall under the legislation and how do I recognise them?

The consumer will need to bring their used equipment to a waste facility centre, or to a distributor when buying new equipment, or to charity.

The WEEE directive divides Electronic and Electrical Equipment into ten categories: 

  • Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
  • Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
  • Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
  • Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
  • Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
  • Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
  • Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
  • Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)
  • Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
  • Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)


Glossary
  • DCF (Designated Collection Facility): A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.
  • DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry
  • EEE: Electronic and Electrical Equipment
  • WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE Directive (for the specific categories see section 6, above).